About Us

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Who We Are

Established in 1977, MVEMS is a volunteer, state certified Basic Life Support (BLS) ambulance service which serves Monroe's community of around 20,000 people and responds to approximately 1,500 medical emergencies each year. The MVEMS membership is comprised of a majority of Connecticut and National Registry of Emergency Medical Technicians (NREMT) certified EMTs. The remaining members are Emergency Medical Responders (EMRs), trained in BLS CPR  and advanced first aid assist to assist their EMT partners. 

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 In addition to its volunteers, MVEMS contracts a paramedic from Valley Emergency Medical Services stationed at EMS Headquarters 24/7 ready to respond to life-threatening medical emergencies. MVEMS currently provides emergency care for the Town of Monroe 24 hours a day, 7 days a week, throughout the entire calendar year. Members annually volunteer more than 20,000 hours of community service.  

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 In addition to providing the town's emergency medical service, MVEMS sponsors various training opportunities for the town. Every year MVEMS conducts an EMT-Basic class  which allows members of the community, surrounding towns, and the town Firemen, to become NREMT and Connecticut certified EMT's.  

Emergency Response

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Calling 911

 When someone has a medical emergency in town and they call 911, they will first reach a Monroe Police dispatcher via landline or a State Police dispatcher via cell phone. Either dispatcher will then direct the call to a dedicated Emergency Medical Dispatcher (EMD), who will gather crucial information about the emergency and provide instruction to the caller regarding the emergency. Simultaneously, the EMD will dispatch MVEMS and if needed, one of the town's 3 volunteer fire departments who share a professional working relationship with MVEMS. 

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 The EMS crew on duty then responds in one of our ambulances from EMS Headquarters, located at 54 Jockey Hollow Road. All life-threatening calls lead to a simultaneous dispatch of the contracted Paramedic, 5 Zulu 9. Due to the size of our town and location of our EMS Headquarters, our average response time to medical emergencies is under 6 minutes. Once on scene, the EMS crew will stabilize the patient's illness or injury and prepare them for transport to the hospital. 

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 Most patients are then transported to Bridgeport Hospital or St. Vincent's Hospital, just 15 minutes from town; however MVEMS also transports to Griffin Hospital on a regular basis. Patients needing transport to Yale or the VA have both an MVEMS ambulance and an AMR ambulance dispatched, with MVEMS stabilizing the patient and AMR transporting the patient to the hospital. 

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 The hospital a patient is transported to depends on the type and severity of the patients injuries or illness. Pediatric patients or patients with burns are transported to Bridgeport Hospital which has the state's only Burn Center and a Children's Emergency Center. Critically sick or injured patients go to either Bridgeport Hospital or St. Vincent's Hospital as they are both Level II Trauma Centers. If needed, MVEMS will seldomly utilize Lifestar transport helicopters to rapidly move critical patients to their final destination.